Terms and
conditions
Please contact Regit 4 U using one of the contact methods below,
outside of office hours please email us at
outofhours@regit4u.com We will to respond to all points of
contact within 1 business day and aim to resolve any issues you
have within 5 business days.
If you wish to raise a complaint about abuse you
have received (phishing scams, spam emails etc),
please contact us at urgentattention@regit4u.com
with as much detail about the abuse. We will
investigate your complaint immediately.
Complaints and escalation process
Here at Regit 4 u we like to think we get it right
all the time, every time but the truth of it is
everyone gets it wrong from time to time. We can
only improve on our services with valid feedback
from you, our customers. If you wish to make a
complaint about a service you have received, please
submit an email to us at complaint@regit4u.com including as much detail
from the issue you have. We will acknowledge your
complaint within 1 business day and aim to resolve
any issues within 5 business days. If you’re not
happy with the initial outcome of your complaint,
than please feel free to escalate your issue to
Nominet (the .uk registry) here:
http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
T&C’s for registrants including
Nominets domain name registration T&C’s:
http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration
All domains are renewed on an annual basis, we will send
out reminder emails 30 days, 14 days, 7 days and 1
day before expiry. We will send the emails to the
email address on the account, it is the registrants
responsibility to make sure their contact details
are up to date. Regit 4 u take no responsibility if your domain renewal
fails due to your contact details being incorrect.
If you do not wish to renew a domain please make
sure you contact us a minimum of 14 days before your
domain expires by emailing us at
renewals@regit4u.com.
Alternatively you can set your domain to auto renew,
this can be managed through the client portal area.
All domains will be auto renewed 14 days in advance
of the domain name expiring and will be billed 30
days in advance.
If you do not renew your domain before its expiry date
it will have all services we provide suspended and
you will have up to 30 days (protected period) after
to renew the domain name at the original renewal
fee. Please log into the client portal area to view
renewal fees. After 30 days your domain will be
suspended and will go into a 60 day grace period
which you can still renew your domain name but with
an additional redemption fee of £20 + VAT. This must
be requested by email before the 80th day after your
domain has expired, after 90 days your domain will
be cancelled and deleted from the register and made
available for resale through a third party
registrar. Regit 4 u will not guarantee the renewal of a domain
name.
Privacy Statement
This privacy statement discloses the privacy practices for Regit4u.
This web site agrees to notify you of:
What personally identifiable information of yours or third party
personally identification is collected from you through the website
The organization collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding collection, use and
distribution of the information
The kind of security procedures that are in place to protect the loss,
misuse or alteration of information under Regit4u control
How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy,
you should contact
us
Information Collection and Use
Regit4u is the sole owners of the information collected on this site.
We will not sell, share, or rent this information to others in ways different
from what is disclosed in this statement. Regit4u collects information
from our users at several different points on our website.
Order
We request information from the user on our registration, order and payment
forms. Here a user must provide contact information (like name and address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fulfill customer's orders. If we
have trouble processing an order, this contact information is used to get in
touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site and is encrypted so cannot
be read by any other website. Once the user closes their browser, the cookie
simply terminates. It will also terminate once a period of time has elapsed
since first using the site.
Log Files
We use IP addresses to analyse trends, administer the site, and gather broad
demographic information for aggregate use. IP addresses are not linked to
personally identifiable information.
Sharing
We may share aggregated demographic information with our partners and
advertisers. This is not linked to any personal information that can identify
any individual person.
We use a credit card processing company to bill users for services. These
companies do not retain, share, store or use personally identifiable information
for any secondary purposes.
Links
This web site may contain links to other sites. Please be aware that we
Regit4u] are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this web site.
Security
This website takes every precaution to protect our users' information. When
users submit sensitive information via the website, your information is
protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit
card number), that information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect user-information off-line. All of our
users' information, not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the information to perform a
specific job (for example, our accounting staff or a customer service
representative) are granted access to personally identifiable information.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your post
code), or if a user no longer desires our service, we will endeavor to provide a
way to correct, update or remove that user's personal data provided to us.
Choice/Opt-out
If you use this site to purchase services you may occasionally receive
information on products, services, special deals, and a newsletter. Out of
respect for the privacy of our users we present the option to not receive these
types of communications on our order form.
Users who no longer wish to receive our newsletter or promotional materials
from our partners may opt-out of receiving these communications by replying to
unsubscribe in the subject line in the email, or by contacting us directly.
Users of our site are notified when their information is being collected or
used by any third parties. We do this so our users can make an informed choice
as to whether they should proceed with services that require an third party, or
not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our
Homepage so our users are always aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by way of an
email. Users will have a choice as to whether or not we use their information in
this different manner. We will use information in accordance with the privacy
policy under which the information was collected. |